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Legal terms for your account

Your legal terms, privacy choices, and account access rules sit in one place before you open an account; we show how DANA, OVO, GoPay, and QRIS records connect…

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HELP CHANNELS

Three legal contact paths

Legal requests need a clear trail, so we give you three ways to reach us and keep each message tied to your account. Live chat is open 09:00-23:00 WIB for quick questions, email is better for document requests, and the Account menu keeps a copy of your case status. On Android Chrome, open Account > Legal to send a request without leaving your session.

Team online

Live chat 09:00-23:00 WIB

Use live chat when you need a quick answer about account access, policy wording, or a recent DANA, OVO, GoPay, or QRIS record. We may ask for your account name and transaction ID before replying.

Email [email protected]

Send email when your request needs files, screenshots, or a written reply about data correction, wallet records, or account closure. Include the phone number on your account so we can match the request safely.

Account menu request

From your mobile browser, go to Account > Legal > Send request to keep the case linked to your login session. This path is useful when you want a timestamped record inside your profile.

DATA CARE

Six ways we handle rights

We treat legal requests as account operations, not casual messages. That means we check identity before changing data, separate cookie choices from wallet records, and keep access decisions tied to local-law requirements.

Data matched to your account

We connect legal requests to the phone number, username, and recent login path on your profile. If those details do not match, we pause the change until you confirm the account link.

Payment records kept separate

DANA, OVO, GoPay, and QRIS receipts are treated as wallet evidence, not marketing data. We use them to check deposits, withdrawals, refunds, or disputes, then keep them under account-record controls.

Cookie choices by device

Cookie settings may differ between Android Chrome and iOS Safari, so we read your choice from the device session you use. Clearing browser data may ask you to set the choice again.

Security before data changes

Before we change your phone number, email, or legal name, we may check a one-time code, a recent QRIS receipt, or a login session. This protects your account from a mistaken request.

Retention tied to purpose

We keep account records only as long as needed for legal, payment, security, and dispute handling. Some wallet logs may remain after account closure because transaction checks can arise later.

Rights requests tracked

When you ask to view, correct, or remove data, we record the request channel, time, and result. You can ask support for the case reference if you need to follow up.

Legal questions before you join

Use these answers before you open an account or when you need to understand a policy step inside your profile. We focus on the legal points you can act on: access rules, account data, cookies, payment records, and how to reach us. If your case involves a wallet record, keep the DANA, OVO, GoPay, or QRIS receipt ready.

Your access depends on local law and is available only where local law permits. We may check your location, account details, and eligibility before allowing wallet use or continued access to legal-sensitive areas.

We may collect your phone number, username, login session, device type, payment receipt, and support messages. These records help us handle account access, wallet checks, data requests, and disputes linked to your profile.

Open Account > Legal > Send request, or email [email protected] with the phone number on your account. Tell us which field is wrong and attach a document or receipt if it supports the change.

Yes, you can request removal, but some records may remain where legal, payment, security, or dispute handling requires storage. We will tell you which records can be removed and which must stay.

Payment receipts help us confirm wallet movement, check disputes, and match withdrawals to the right account. We treat those receipts as account records and do not use them to change your legal choices.

Cookie choices are stored by browser session, so Android Chrome and iOS Safari may show separate settings. If you clear browser data, open Account > Legal again to reset your preference.

Start with live chat during 09:00-23:00 WIB if you need routing, then send email to [email protected] for written handling. Include your account name, issue date, and any payment reference.

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